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Terms and Conditions of Service

Please read this page carefully as it contains important information about your legal rights, and obligations. These Terms and Conditions, constitute a legally binding agreement between you and Aciab SA. By accessing or using website, you agree to comply with this  Terms and Conditions.

When this Terms and Conditions mentions “Aciab”, ”Aciab Platform”, “We”, “Us”, or “Our”, it refers to the Aciab SA company. Any person who is using to host an event or register an Accommodation is referred as a “Host”. Any person who is booking an Accommodation or a Service or making a Reservation is referred as a “Guest”, or “User”. “Members” collectively refers to Hosts and Users.

Our collection and use of your personal information in connection with your access to and use of the Aciab Platform is described in Our Privacy Policy.

Aciab Platform and Services

Aciab is a reservation service provider for flights, hotels, insurance, buses and trains in Iran. Furthermore, it help the Hosts in Iran to register a Listing or a Service and connects them to the Users around the world who like to book an Accommodation or travel Service during their visit to Iran.

While We try to verify the our partner companies, hosts and the listings registered in Our site, Aciab has no control over and does not guarantee (1) the quality, safety, suitability, or legality of any listings or Services provided by partner companies and Hosts, (2) the truth or accuracy of Member contents, Listing descriptions, Ratings, and Reviews. The Hosts are using the Aciab Platform only as a service provider and are not employee or partner of Aciab.

Aciab does not guarantee the continuous and uninterrupted availability and accessibility of the Aciab Platform. The availability of the Our Platform might be limited in certain areas. Aciab may improve, enhance and modify the its Platform and introduce new Services at any time.

Basic regulations for using Our Platform

You must be at least 18 years old and able to enter into legally binding contracts to access and use Our Platform.

Hosts are responsible to identify, understand, and comply with laws, rules and regulations that are applicable in their city of residence and Iran. Guests are responsible to comply with laws, rules and regulations of Iran while they are at Iran. Aciab does not have any responsibility if the Members do not comply with the laws, rules and regulations in country of Iran.

You must provide accurate, current and complete information during the account registration and keep your Aciab account information up-to-date at all times. You are responsible for all the  activities conducted through your Aciab Account. You are responsible for maintaining the confidentiality and security of your Aciab account credentials and may not disclose your credentials to any third party. You must immediately notify Aciab if you see any suspected or unauthorized use of your account.

You must not post, upload, publish, submit or transmit any Member Content that (1) is fraudulent, false, misleading or deceptive; (2) is defamatory, libelous, obscene, pornographic, vulgar or offensive; (3) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (4) is violent or threatening or promotes violence or actions that are threatening to any other person; (5) promotes illegal or harmful activities or substances. We may, with or without prior notice, remove or disable access to any Member Content that We find in violation with the terms mention here.


Aciab Platform, trademarks, Services, and contents may in its entirety or in part be protected by copyright, trademark, and/or other laws. The content published in listings, comments or reviews must be the property of their respective owners. By creating, uploading, and posting, or otherwise making available any Member Content on Our Platform, you agree that We can use and modify your content and publish it free of charge to promote Our Platform in any manner and media.

You are solely responsible for all Member Content that you make available on Aciab Platform.  Accordingly, you warrant that either you are the sole owner of your content or you have all the  rights and licenses that are necessary to publish it on Aciab Platform.

To expose Listings to potential Guests, Listings and other Member Content may be displayed on other Websites. To assist Members who speak different languages, Listings and other Member Content may be translated, in whole or in part, into other languages. Aciab cannot guarantee the accuracy or quality of such translations and Members are responsible for reviewing and verifying the accuracy of such translations.

Service Fees and payments

Aciab charges Service fees to the Hosts for the use of the Aciab Platform. These fees are communicated to the Hosts before publishing a listing. Aciab reserves the right to change the Service fees at any time, but will provide Members adequate notice of any fee changes before they become effective. You are responsible to pay any Service Fees that you owe to Aciab.

Terms specific for flight reservation services

We only acts as a ticket reservation service provider and are not responsible for any problem which might be due to the airline, or airport services including but not limited to flight cancellation, delays, baggage loss or damage. In the case of flight cancellation and change of date or time by airline, we does not hold any responsibility and just informs the passengers about this change and their possible options regarding the situation.
ACIAB SA is only reservation service provider for tourist and foreign nationals who like to visit Iran using an affiliate reservation service and does not work, have any links, relations and benefits with any specific airline and ticket reservation system providers in Iran.

Terms specific for travel insurance services

ACIAB SA is only insurance application service provider for tourist and foreign nationals who like to visit Iran and does not work, have any links, relations and benefits with any specific insurance company in Iran. While we work with reliable insurance company in Iran, we could not guarantee that the insurance company provide all the mentioned compensations and the extent that it covers the User in the case of accidents.

Terms specific for hotel reservation services

We only acts as a hotel booking service provider and are not responsible for any problems that might be related to hotels and their services.
The hotels in our database are checked by our personnel and our guests, however we cannot guarantee the accuracy of the information provided by hotels and guest reviews. If a hotel could not provide or cancel the requested booking, we inform our guests as soon as possible and try to help them to book a similar accommodation.
ACIAB SA is only reservation service provider and does not have any links, relations, and benefits with any specific hotel and hotel booking service providers in Iran.

Terms specific for Hosts

Hosts must provide complete and accurate information about the Services they publish through Aciab Platform. Hosts must also disclose any deficiencies and restrictions. You are responsible for always keeping your Listing information (including calendar availability) up-to-date.

Pictures or videos used in your Listings must accurately reflect the quality and condition of your services. We reserve the right to require a minimum number of Images of a certain format, size and resolution for publishing any listings.

You are solely responsible for setting a price (including any Taxes if applicable) for your Listing. Once a Guest requests a booking of your Listing, you cannot change the declared price. All applicable fees, and any applicable taxes must be presented to Guests before booking confirmation.

The Host are solely responsible to pay city taxes, value added taxes, and any other taxes that is related to the Accommodation and the Services provided by them according to the rules and regulations of the city of the residence and country of Iran. Aciab is not responsible for payment of taxes and fees related to the Accommodations and Hosting Services.

The placement and ranking of Listings in search results on Our Platform depends on a variety of parameters, such as Guest search parameters and preferences, price, number and quality of Images, Reviews, and Ratings.

When you accept a booking request by a Guest, you are entering into a legally binding agreement with the Guest and are required to provide the Service to the Guest as described in your Listing. You acknowledge that you or any person who works with you to provide the required Service to the Guest comply with local rules and regulations.

As a Host, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who reside at or are present at the Accommodation at your request or invitation, excluding the Guests.

Terms specific for Guests

Upon receipt of a booking confirmation from Aciab Platform, a legally binding agreement is formed between you and your Host. The agreement is also subject to any additional terms and conditions set by the Host. If you book a Service on behalf of additional Guests, you are required to ensure that every additional Guest meets any requirements set by Our Terms and Conditions and the additional conditions set by the Host. If you are booking for an additional Guest who is a minor, you must be legally authorized to act on behalf of the minor.

Based on confirmed booking, you agree that you can enter, occupy and use the Accommodation only for the duration of your confirmed booking. If you do not leave the Accommodation after the checkout time without the Host’s agreement, the Host can make you to leave in a manner consistent with applicable law. In addition, you must pay additional fee of average Listings nightly price for every additional twelve hours that you over stayed after the checkout. Furthermore, you must pay all the additional legal fees paid by Host to make you leave. If the Host request overstay fees and they are not directly paid to the Host, Aciab may collect these additional fees from Guests.

During your stay the Host may enter to the Accommodation only to the extent permitted by the law and as detailed in your agreement with the Host.

Gust understand that they are responsible for protecting their valuables, important documents, and other belongings and always follow the necessary measures e.g. locking the doors, putting the valuables in a safe to protect their belongings when they are inside or outside of the Accommodation.

All the Guests must provide scan of their passport information page or ID before booking confirmation. All the Guests must present their ID to the Host before check in.

Ratings and Reviews

The Guests and Hosts can leave a public review and rate each other once the booking is completed. Ratings and Reviews are not verified by Aciab and may be inaccurate or misleading. It only shows the opinion of the Members. Ratings and Reviews by Members must be fair, truthful and factual and may not contain any offensive or defamatory language. Aciab reserves the rights to remove the reviews who does not comply with these requirements.

Members must not manipulate the Ratings and Reviews in any manner, such as instructing a third party to write a positive or negative Review about another Member.

Damage to Accommodations, Disputes between Members

Guests are responsible to leave the Accommodation in the same condition as it was at the time of check in. The Gusts must check and record (e.g. by taking a photo) any damages that are present at the Accommodation during the check in. If a Host claims a damage to the Accommodation, it must be verified with the Gusts at the checkout. Any damage claims must be communicated through the Aciab Platform and both parties must provide evidence about their claims.

In the case of damage claims or any other dispute between the Members, Aciab mediate between the Members to resolve the dispute based on the evidences provide from both parties. In this case Aciab may collect fees from Guests or Hosts on behalf of the other party.

Applicable Law and Jurisdiction

These Terms and Conditions will be interpreted in accordance with Swiss law. Judicial proceedings may only be brought in a court located in Switzerland.

Changes to this Terms and Conditions of Service

Aciab SA has the rights to update this Terms and Conditions at any time without notifying Users. When We do, We will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review Our terms and conditions of Service periodically and become aware of modifications.

Your acceptance of Our Terms and Conditions

By using Our Site and Services, you signify your acceptance of Our Terms and Conditions. If you do not agree with Our Terms and Conditions of Service, please do not use Our Site. Your continued use of Our Services following the updates will be considered as your acceptance of those changes.

Please also check Our Privacy Policy for information about the data We collect from you.

Thank you for using!

Last updated: 2nd of April 2019

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