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Privacy Policy

This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from users (each, a “user”). This privacy policy applies to the website and all the products and services offered by ACIAB SA. When this policy mentions “”, “Site”, “We,” “Us,” or “Our,” it refers to the ACIAB SA company.

Personal identification information

We may collect personal identification information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site. Users could visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities or services.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name and language, location of the User and other similar information.

How your data is used provides different services together with third party companies. We need to transfer part of your personal identification information to these companies to provide the requested service. We only transfer part of your personal data that is necessary for the required service and only to the company that is necessary for the requested service. These third party companies may include but are not limited to airlines, flight reservation providers, bus ticket reservation providers, transportation companies, train reservation service providers, insurance companies, hotel reservation systems, hotels, local hosts and event organizers. We are not responsible for any security issues that might occur in these platforms. We will not transfer your data to any third party for marketing goals and might only
use it to promote our own services.


We have access to all the messages exchanged through Aciab Platform. We may check or disclose these messages to legal identities in the case of disputes or any reason to increase the security of our Platform and prevent fraud.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. Your data will not be transferred to any third party company for e-mail marketing, advertisement or any similar activity.  We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for marketing purposes. In special cases, we will follow Swiss law to provide information to juristic authorities.

Public information of profiles and listings

Part of your information e.g. user name, profile photo, first name, your description, and city, are publicly visible to others. Part of you listing e.g. approximate location, listing description, calendar of availability, and the reviews by guests or hosts are also publicly visible. If you submit content in our blogs or social media, or similar features on our Site, that content is publicly visible.

Information you share publicly on the may be indexed through third party search engines. If you change your settings or your public-facing content, these search engines may not update their databases. We do not control the practices of third party search engines, and they may use caches containing your outdated information.

Sharing between Hosts and Guests

To assist with coordinating the trip, after a confirmed booking the information such as phone numbers, full names and address of the guests and hosts will be visible to the each side of the confirmed booking. No billing details are shared between the guests and the hosts.

Widgets and third party tools

For marketing purposes, we may display parts of the our Site (e.g., your Listing page) on other websites and our share them with our business partners, using technologies such as widgets or APIs. Therefore, your public profile page may also be displayed in other websites.

We also use Google Analytics, Google Adwards and other third party tools for optimizing our Site performance and improving our user experience. Our Site also uses Google Maps services and API(s). Use of Google tools is subject to Google’s additional terms of use and the Google Privacy Policy.


Payments and credit card information in our website are directly processed with our partners, which committed to follow the industry standards to make payments via our Site secure.


We are continuously implementing and updating our security measures to help protect your information against unauthorized access, loss, destruction, or alteration. However, the Internet is not a 100% secure environment so we can’t guarantee the security of the transmission or storage of your information.

Account cancellation

If you need to cancel your account at please contact Note that information that you have shared with others (like Reviews or forum postings) may continue to be publicly visible on the our platform in association with your user name, even after cancelling your account. You data will be automatically removed from, in maximum of 36 months after the creation date of your profile or submission of your personal details. You can also request to remove the personal data earlier by contacting, however, we cannot remove the data that is submitted to third party companies for requested reservation.


Contact information for processing and controlling your personal data

Aciab SA controls the processing of your personal data as described in this Privacy Statement. If you have questions about this Privacy Statement or about processing of your personal data, you want to review your data or you want to delete your data, please contact


Changes to this privacy policy

ACIAB SA has the rights to update this privacy policy at any time without notifying users. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using our Site and services or by making online, offline or phone reservation, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of our services following the updates will be considered as your acceptance of those changes.

For policies and rules related to using services and products on please refer to our terms and conditions.

Thank you for using!

Last updated: 1st of April 2019

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